Ms. Mary Asunta Gaceri


I am a qualified, highly motivated Computer Science professional with in-depth knowledge in handling core IT functions including Networking, Installations, Mailing Systems, and User Support & Training among others. I am knowledgeable in implementing database management systems, computer applications and operating systems, analyzing organizational software needs, devising solutions and maintaining software and hardware systems. I am equally adept at data management, research, report writing, developing presentations and drafting correspondence. My goal is to secure an Administrative/Information Technology position in an organization that will give me the opportunity to utilize my knowledge and skills while contributing to the achievement of company objectives and attaining personal development and growth.

  • Pursuing a Doctor of philosophy in information technology at JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY. Date: March 2019 to date
  • Master of Science (MSc) in Technology Management, Staffordshire University (UK) via Asia Pacific University of Technology and Innovation (APU) – Malaysia, 2014 –  2016
  • Bachelor of Science (BSc) Computer Science (second class honors, upper division), Catholic University of Eastern Africa (CUEA) – Kenya, 5th  May 2005 to 2nd  October 2009:
  • Certified Information System Audit (CISA) ( ongoing )

Kenya Certificate of Secondary Education, Materi Girls’ High –Kenya, Grade: C+ (Plus), 22nd  January 2001 to 12th  November 2004:

  • Working knowledge of: desktop, notebook, handheld, and server computer hardware.
  • Experience in: Teaching,  providing technical advice, support and assistance to staff and management on a range of ICT functions.
  • Proven ability to: undertake a variety of ICT tasks and project-based activities that have impact on organizational objectives.
  • Strong organization skills: works autonomously, uses sound judgment and set priorities to achieve business objectives.
  • Superb communications skills: communicates effectively, both verbally and in writing with a diverse group of customers on various ICT-related matters.
  • Familiarity with: local and wide area network design, implementation, operation, operating systems such as Windows, UNIX, and Linux.
  • Knowledge of: various office productivity software programs such as word processing, databases, spreadsheet and communications software.
  • Highly knowledgeable in: providing support and repair on various computer peripherals such as printers, monitors, modems and other equipment.
  • Effective verbal and written communications skills and effective presentation skills, all geared toward coordination and education
  • Expertise in: Object oriented programming (C++, java), Internet applications programming (HTML), Computer Networks and Operating Systems fundamentals
  • Ability to: establish and maintain effective working relationships with institutional officials and suppliers

Director Open, Distance and e-Learning (ODeL) at Meru university of science and technology; March 2020 to date

In charge of the day to day activities of the ODeL directorate


Full time lecturer

Meru university of science and technology; November 2019 to date

I have successfully taught and tested the workload that is allocated to me


Part time lecturer

Meru University of science and technology May 2018 to November 2019

I have successfully taught and tested the following units

  • Electronic commerce
  • ICT in education
  • Operating systems
  • Software engineering
  • Data communication and networks
  • ICT and society
  • Professional and ethical issues in computing


Operations And IT Support Manager;

Mathis Services, 10th  June 2013 to April 2018:

Duties and Responsibilities:

  • Responsible for managing all tender prequalification and application processes
  • Handled advertising processes Negotiated and authorized contracts with equipment and materials suppliers
  • Oversaw procurement process, including research and testing of equipment, vendor contacts, and approval of requisitions
  • Inspected and oversaw repairs and maintenance of office equipment, and facilities to enforce standards for safety, efficiency, cleanliness, and appearance
  • Enforced compliance of operations personnel with administrative policies, procedures, safety rules, and government regulations

IT Support Roles;

  • Provided strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the organisation.
  • Facilitated communication between staff, management, vendors, and other technology resources within the organization.
  • Oversaw the back office computer operations including local area networks and wide-area networks.
  • Responsible for the management of multiple information and communications systems and projects, including data, imaging, and office automation.
  • Designed, implemented and evaluated the systems that support end users in the productive use of computer hardware and software.
  • Developed and implemented user-training programs.
  • Oversaw and evaluated system security and back up procedures.


Customer and IT Support Management;

Safaricom Kenya Limited, 15th  March 2010 to 28th  May 2013: 

Duties and Responsibilities:

  • Provided Line 2222/400 Fixed and mobile data customer management (Business support)
  • Handled Wimax and fiber clients – troubleshooting  on  links and advising the clients
  • Supported clients configuration by solving connection issues via routers or modems (clients on 3G service)
  • Handled Black Berry issues; provisioning of accounts.
  • Dealt with domain issues mostly on web hosting, issues on sending and receiving emails for the domains hosted by Safaricom Network
  • Advised new and existing clients on the best internet solutions for their businesses or home use.
  • As the Line 100/234 customer care representative; I was in charge of handling general simcard problems e.g. simcard replacements, simcard unblocking
  • Handled all the handset issues e.g. handset internet settings phone settings
  • Provided support in the general mobile banking (M-pesa) enquiries e.g. Transaction reversals, mobile banking (M-pesa) registration



Customer Service Department:

National Bank Of Kenya, Harambee Avenue Branch;

2nd  May 2007 To 2nd  August 2007:

Duties and Responsibilities:

  • Responsible for Customer inquiries; Issuing ATM cards i.e. ATM cards for new customers and replacements of expired cards
  • Forwarded ATM cards to other branches as per customer request
  • Worked under the Personal banking department where I was in charge of account opening, Clearing department and Cheque balancing
  • Handled all the support services including Printing, processing and posting customers’ bank statements
  • Posted data in the banking systems, ensured that all documents were accurately Processed
  • Processed TSC salaries and posting all account changes for the department


ICT (Information Communication Technology;

National Bank, 10th  June 2008 to 29th  August 2008:

Duties and Responsibilities:

  • Gained significant skills in Network diagnosis, machines and network cable repairs
  • Handled all the Data entry for computer purchases using excel and windows 2007
  • Managed the Desktop computer hardware repair.




Regional coordinator of the KNBS census 2019: I was in charge of the meru county region census from training of the participants to the enumeration process.


Member of: Mathematics and Computer Science club (CUEAMAC), Catholic University